When you purchase a new gantry crane, you receive various types of warranties that protect you against manufacturing defects and workmanship issues. Most suppliers offer standard technical warranty, material warranty, and craftsmanship warranty for periods of 12 to 24 months. These warranties cover mechanical components, electrical systems, and the load-bearing structure, but wear parts are usually excluded.
What types of warranties do you get with a new gantry crane?
With new gantry cranes, you typically receive three main types of warranties that protect different aspects of your crane system. Technical warranty covers all mechanical components such as lifting mechanisms, wheels, and load-bearing structures against manufacturing defects. Material warranty protects against defective parts and poor materials that do not meet specifications.
Workmanship warranty ensures that any assembly or installation errors are repaired free of charge. This warranty applies to both single-girder gantry cranes and double-girder gantry cranes and also includes mobile gantry cranes and semi-gantry cranes. Warranty conditions may vary by supplier but usually cover all essential systems required for safe operation.
Some suppliers offer comprehensive warranty packages that also include preventive maintenance and periodic inspections. This provides additional assurance about your gantry crane’s performance during the warranty period.
How long does the warranty on a gantry crane normally last?
Standard warranty periods for gantry cranes vary between 12 and 24 months after delivery and commissioning. Mechanical components usually receive the longest warranty of 24 months, while electrical components are often covered for 12 to 18 months. The exact duration depends on the type of component and the supplier.
For more complex systems such as double-girder gantry cranes, certain critical components may have longer warranty periods. Load-bearing structures and main beams sometimes receive warranties up to 36 months due to their crucial role in safety. Mobile gantry cranes often have shorter warranty periods for moving parts due to more intensive use.
The warranty duration can be influenced by operating conditions, maintenance quality, and the working environment. Regular maintenance and proper use can ensure that warranty rights are maintained throughout the full period.
Which components of a gantry crane are covered under warranty?
Under warranty are all structural components such as main beams, support legs, travel wheels, and lifting mechanisms of your gantry crane. Electrical systems including motors, control panels, cables, and safety systems are also covered. Welded connections, bolts, and other fastening materials are also under warranty.
For single-girder gantry cranes, the main beam is under warranty, while for double-girder gantry cranes, both beams and the connection system are covered. Semi-gantry cranes have warranty on both the free end and the rail side. The hoist block, hooks, and safety systems are standard parts of the warranty coverage.
Wear parts such as brake pads, carbon brushes, lubricants, and seals are usually not covered under warranty. Damage from improper use, overloading, or insufficient maintenance is also excluded. Components that break due to normal wear after intensive use are likewise not covered.
What must you do to keep the warranty valid?
To maintain warranty rights, you must perform regular maintenance according to the schedule prescribed by the supplier. This means daily visual inspections, weekly lubrication, and monthly safety inspections by qualified personnel. All maintenance activities must be documented in a logbook.
Use only certified technicians and original parts for repairs during the warranty period. Modifications to the crane system without permission from the supplier void the warranty. Always adhere to the maximum lifting capacity and operating instructions.
Keep all warranty documents, maintenance reports, and inspection certificates carefully. Report defects directly to the supplier and do not allow unauthorized repairs to be performed. For mobile gantry cranes, it is especially important to follow proper transport procedures to prevent damage.
How BKRS helps with gantry crane warranties
We offer comprehensive warranty service that goes beyond standard industry practices for all our gantry cranes, double-girder gantry cranes, single-girder gantry cranes, and mobile gantry cranes. Our warranty conditions are clearly formulated and cover all critical components during the full warranty period.
- 24/7 service support for urgent warranty issues
- Fast response times within 24 hours for warranty claims
- Preventive maintenance contracts that guarantee warranty rights
- Comprehensive documentation and training for your operators
- Direct communication via one point of contact for all warranty matters
As a certified inspection agency, we also provide the mandatory annual inspections and examinations required to maintain warranty rights. Our certified technicians use only original parts and follow strict procedures to ensure warranty validity.
Contact us for a personal discussion about the warranty options for your specific gantry crane project and discover how we can support you throughout the entire lifespan of your crane system.
Frequently Asked Questions
What happens if my gantry crane breaks down outside office hours?
At BKRS we offer 24/7 service support for urgent warranty issues. You can always reach us via our emergency line and we strive to be on site within 24 hours for critical failures that fall under warranty.
Can I perform minor repairs myself without losing the warranty?
No, to maintain warranty rights, all repairs must be performed by certified technicians with original parts. Self-performed repairs or the use of non-original parts voids the warranty.
How often must I have maintenance performed to keep the warranty valid?
You must perform daily visual inspections, weekly lubrication, and monthly safety inspections by qualified personnel. Additionally, annual inspections by a certified inspection agency are mandatory to maintain warranty rights.
What should I do if I think there is a warranty issue?
Report the defect directly to your supplier and stop using the crane until the problem has been investigated. Document the problem with photos if possible and ensure you have all warranty documents and maintenance reports at hand.